FishCareVet

Veterinarian Tim Barbé

KOI, your passion
my specialty!

Practice – office:

Tamara, our laboratory assistant, is available for making appointments, checking the planning, receiving messages, information about our way of working, passing on laboratory results, answering general questions, delivering orders, etc.
Telephone contact : on weekdays from 9 a.m. to 1 p.m., but on Wednesdays until noon. If the line is busy or we can’t answer the phone due to busyness : please send an email or fill in the contact form on the website. You can also try to contact us later.

Via mail : tamara@fishcarevet.be
SMS Tamara : 0032473171962
We try to answer messages via mail or contact form within 24 hours on working days. We cannot answer questions about treatment of sick fish that we have not examined, but we can make an appointment to examine the problem.

Holidays : closed
Saturdays & Sundays : closed
Delivery of orders to be picked up at the practice can be done outside the opening hours by appointment.

 

Medical Secretariat :

At times we switch the line to a medical secretariat. These people can note your question and pass it on to us. They do not put appointments on the calendar themselves but can check the calendar. They can share general info about the practice, our way of working, and clarify the info available on the website. At times when we are not available by phone, clients have a point of contact if it is difficult to contact us through the website or by mail. These people do not give medical advice!
The medical secretariat will answer calls when Tamara is busy and between 8am and 8pm. On Saturdays from 8am to 2pm.

Veterinarian :

Tim himself cannot be reached by phone. He has his hands in the water, is examining a sick fish, giving explanations to customers on home visits, and frankly is a bit phone-shy. In an extreme emergency : fish react badly to a newly instituted treatment or the vet just left and forgot his equipment on a visit…. please send an SMS or whatsapp to 0477640674 and we will get back to you as soon as possible.
So how can Tim himself be reached? All emails and the contact form from the website end up in the practice’s mailbox and also Tim’s mailbox. That way you can be contacted personally, usually by mail/message, sometimes by phone. This usually happens within 24h on working days.
You can send a mail/SMS/whatsapp at any time of the day… we respond according to availability. We do try to respond within 24h but only to questions about appointments/progress of treatment. For questions about illnesses and problem cases, please check the FAQ on the website first or you can request paid digital advice via the contac form… we do not diagnose nor treat via the digital way, you will get the possibility to make an appointment.
On Sundays the phone is in a drawer and we spend time with the family, in the evening we would dare to check the mails/messages to respond to messages applicable to the planning of the day after. On Sundays we have been disturbed too many times for trivialities (making appointments for the week after, small questions, etc. ) that we no longer feel comfortable answering calls on Sundays. We no longer do house calls on Sundays.
We are not an emergency service, we are limited in available hands, we do try our best to provide the best possible service and have invested in the best possible communication through our website, telesecretariat, personalized teleservice and if budgets ever allow an extra pair of hands.
Regional rounds per day during the season (April to October) :

  • Monday: East Flanders (area Opwijk, Londerzeel, Sint-Niklaas, Hulst, Lokeren, Dendermonde)
  • Tuesday: Flemish Brabant (area Wemmel, Mechelen, Heist-Op-Den Berg, Kampenhout, Steenokkerzeel, Waterloo)
  • Wednesday: West Flanders & Northern Hainaut (area Ath, Tournai, Lille, Kortrijk, Waregem)
  • Thursday: East/West Flanders (surroundings Ghent, Zelzate, Terneuzen, Bruges, coast)
  • Friday: Flemish Brabant (area Leuven, Diest, Brussels, Overijse, Charleroi, Mons)
  • Saturday: Brussels area (Lennik, Dilbeek, Ternat, Asse, Ninove, Halle)
  • Sunday: closed

Planning:

Tomorrow (weekday) : normal accessibility….
On Wednesdays : Tamara answers the phone if available (between 09h and 12h).
Friday : normal accessibility…
Tomorrow : weekend! You might get the telesecretariat on the phone (between 08h and 14h), outside the opening hours you can send us an email or fill out the contact form.
Saturday : Weekend! You might get the telesecretariat on the phone (between 08h and 14h), outside the opening hours you can send us an email or fill in the contact form.
Tomorrow : Sunday ! We are not available and do not do any consultations! Outside opening hours, feel free to send us an email or fill in the contact form
Sunday : Family day! We are not available and do not do any consultations! Outside opening hours, feel free to send us an email or fill out the contact form. In the evening we sometimes check and answer mails that would be related to the planning of the next day. There is no emergency service or on-call service.
Holiday : Closed! We are not available and do not do consultations! Outside opening hours, feel free to send us an email or fill out the contact form. In the evening we sometimes review and answer mails that would be related to the planning of the next day. There is no emergency service nor on-call service.

Vacations : Closed! We are on leave so we are not available, there are no consultations and we do not deliver orders. The practice is closed until …. You may always send an email or fill out the contact form, you will get an autoreply but as soon as we get back to the schedule we will contact you.

– due to illness we are not available today
– due to unforeseen absence we are not available today
– Due to illness Tamara is not available today
– Due to holidays Tamara is not available today
– Tim is not available today due to illness
– Due to absence Tim is not available today
– Due to unforeseen absence there are no consultations today
– Due to unforeseen absence there is nobody in the practice today
– Vacations : Closed! We are on leave so we are not available, there are no consultations and we do not deliver orders. The practice is closed until. You may always send an email or fill out the contact form, you will get an autoreply but as soon as we get back to the schedule we will contact you.
– (…other options will reveal themselves at the time).

Fixed deviations from the “normal plan”
Easter Monday April 1 : Holiday : Closed! Etc.
4 April to 11 April : due to holidays, Tim will not be available today
20 & 21 April : you can visit us today at the Affligem Koishow
1 May : Holiday
9 May : Holiday
May 10th : Closed!
May 19 : Sunday.
May 20 : Public holiday. Closed!
July 8 to July 20: Holidays.
July 21 : Sunday/Public holiday
August 3 to 6 : Due to absence Tim is not available today
August 15 : Public holiday.
August 22 to August 27 : Due to absence Tim is not available today.
November 1 : Holiday.
December 21st till January 5th : Holiday